Computer Networking Students Establish New Diagnostic Services
Technology is a necessary part of everyday life, and has introduced countless conveniences people decades ago could only dream of. Unfortunately, when those devices malfunction, it can often be a costly endeavor to repair or replace them. Just recently, the students in the Computer Networking program have launched a computer diagnostic and repair system for CPAVTS staff to take advantage of.
Troubleshooting and repairing computers is a major industry—you can find a place to repair a broken machine at your local Staples or Best Buy—and learning how to diagnose and address issues associated with computers “on the job” is the best way for students to get experience.
“The students are taking laptops from users who have real-world issues—in this case, members of the school’s staff,” said Josh Trayer, Computer Networking instructor. “It’s good for the students to get real experiences instead of just what they can simulate in a lab environment.”
Today, February 3, marks the debut of the service. For now, it is available only to CPAVTS staff, but for the future, Mr. Trayer is exploring options for potentially opening it to the community with set hours of operation during the school day and instituting a help desk run by seniors.
“It helps us prepare for what we would be required to do at a job and helps us develop the social skills needed to interact effectively with customers,” said Evan, a student from West Shore School District.
Students are under Mr. Trayer’s supervision as they interact with customers and perform their work on the devices they are given. The benefits are mutual: Staff can bring their devices in for diagnosis and repair, paying only for the cost of any parts needed, while students gain real-world experience troubleshooting problems without the “safety net” afforded by a project completed in the lab.
“It puts us in a more realistic environment,” said Dalton, a Big Spring student. “We can solve real problems in a more uncontrolled manner—we have to think more on our feet than we do in the classroom.”